Spectrum Health Systems, Inc.
  • INPATIENT - Charles J Faris Recovery Center
  • Westborough, MA, USA
  • $11.25-$14.00
  • Hourly
  • Part Time

Spectrum has recently opened an innovative residential treatment facility for adults with substance abuse disorders. Located in Westborough Massachusetts, the Charles J. Faris Recovery Center offers individualized, cutting-edge services including medically managed detoxification and inpatient rehabilitation all in a state-of-the-art free standing facility.

The Receptionist assists guests efficiently, courteously and professionally in all front desk related functions, and maintains a high standard of service and hospitality.

Schedule for this position is Sunday & Monday 9:00am-5:30pm. Some availability for additional training days preferred.

Duties & Responsibilities:

  • Provides the highest quality of customer service at all times and maintains a friendly, cheerful and courteous demeanor at all times
  • Handles confidential information, including client/guest records, with a high degree of integrity and adhering to all HIPAA and confidentiality policies
  • Answers and routes calls as appropriate, and takes messages with accuracy
  • Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested
  • Maintains and replenish Petty Cash
  • Order office supplies and maintains program materials for Recovery Center
  • Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
  • Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction
  • Receives and transmits mail, packages and messages for clients
  • Keeps lobby and desk area clean and presentable
  • Demonstrates honesty and integrity at all times in the care of the clients and the use of the facility property
  • Consistently arrives for work on time and adheres to the program's attendance policies
  • Demonstrates the ability to prioritize tasks and responsibilities and complete duties in the allotted time
  • Maintains adequate knowledge of the program's emergency preparedness plan, emergency and security procedures
  • Participates in all mandatory training and attends in-service training as required
  • Performs other duties as assigned, requested or deemed necessary by management

Qualifications:

  • Diploma/GED
  • 1-2 years front desk experience required, hotel experience preferred.
  • Must possess a high level of communication and customer service skills.

AA/EOE

Spectrum Health Systems, Inc.
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